Connect WhatsApp (Kapso)

Page at Settings → Integrations → WhatsApp (Kapso) (admins only).

Steps

1. Credentials. Paste your Kapso API key, the Phone number ID and Business account ID of your connected number, and the webhook secret. Save. Secrets are stored encrypted and never shown again.
2. Webhook. Copy the webhook URL shown on the page and paste it into your Kapso project's webhook settings, so DentalPin receives delivery statuses and patient replies.
3. Templates. Click Sync to fetch your Meta-approved templates, then map each notification type (e.g. "appointment reminder") to an approved template.
4. Test. Send a test message to a number to verify the connection.

Replying to a patient

When a patient messages over WhatsApp, it appears on the timeline and in the conversation card on their record. You can reply in free text within the next 24h; after that you must use a template.